Practices and Value Chain Mapping

Overview

Every digital product and service progresses through all lifecycle stages, supported by a combination of management practices. Some practices are enabling (directly performing lifecycle work), while others provide supporting functions.

The mapping table shows all 34 ITIL management practices aligned with eight lifecycle activities. An E marks enabling practices; an S marks supporting ones.

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Reading the table: Enabling practices (E) directly perform or contribute to core work. Supporting practices (S) provide necessary support. A practice may be enabling for one activity and supporting for another. Practices without markings have limited involvement in that stage.

Practices-to-Value-Chain Mapping

Practice	Discover	Design	Acquire	Build	Transition	Operate	Deliver	Support
Architecture Management	E	E	E	E
Availability Management		E	S		E	S	E	S
Business Analysis	E	E
Capacity and Performance Management		E	S		E	S	E	S
Change Enablement		E	E	E	E
Continual Improvement	E	E	E	E	E	E	E	E
Deployment Management			E	E	E
Incident Management						E	E
Information Security Management	E	S	E	S	E	E
Infrastructure and Platform Management		E	S	E	E	E	S
IT Asset Management		S	E	S	E	S	S
Knowledge Management	S	S	S	S	S	S	S	S
Measurement and Reporting		S	E	S	E	E	E	E
Monitoring and Event Management		E	S	E	E	E	E
Organizational Change Management	E	E	S	E
Portfolio Management	E	E
Problem Management		S	E	E	E
Project Management	E	E	E	E
Relationship Management	E	E	S	S	E	E
Release Management			E	E	E
Risk Management	E	E	S	S	E	E	S	S
Service Catalogue Management		S	E	E	E
Service Configuration Management		S	E	S	E	S	S
Service Continuity Management	E	E	S	E	S	E	S	E
Service Design	E
Service Desk							E	E
Service Financial Management		S	E	E	S	S	S	S
Service Level Management		S	S	S	E	E
Service Request Management							E
Service Validation and Testing			E	E	S
Software Development and Management		E	S	E	S	E	E	S
Strategy Management								S
Supplier Management		S	S	E	E	S	E	E
Workforce and Talent Management		S	E	E	S	E

Summary Counts

Stage	Discover	Design	Acquire	Build	Transition	Operate	Deliver	Support
Enabling practices	6	17	8	15	14	14	14	14
Supporting practices	6	7	12	6	11	5	5	11

Key Observations

Knowledge Management and Continual Improvement support all eight activities -- they are cross-cutting practices
Design has the highest enabling practice count (17), reflecting extensive solution considerations
Discover has the fewest enabling practices but remains strategically critical, relying on business analysis and strategy
Service Desk, Service Request Management, and Incident Management concentrate in Deliver and Support stages where user interaction peaks

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