34 ITIL v5 Management Practices

Overview

"Management practices are organizational resources designed to perform work or achieve objectives."

ITIL v5 includes 34 management practices organized into 2 main groups, down from 3 groups in ITIL 4.

Changes from ITIL 4

Restructuring

The framework underwent significant reorganization:

General Management Practices: Reduced from 14 to 12
Product & Service Management Practices: Expanded from 17 to 22
Technical Management Practices: Merged into the Product & Service group

Five Practices That Changed Groups

Five practices were reclassified between ITIL 4 and v5:

Practice	ITIL 4	ITIL v5
Deployment Management	Technical	Product & Service
Infrastructure and Platform Management	Technical	Product & Service
Software Development and Management	Technical	Product & Service
Information Security Management	General	Product & Service
Service Financial Management	General	Product & Service

22 Product & Service Management Practices

The largest group includes practices for service delivery and operations:

Availability Management Business Analysis Capacity and Performance Management Change Enablement Deployment Management Incident Management Information Security Management Infrastructure and Platform Management IT Asset Management Monitoring and Event Management Problem Management Release Management Service Catalog Management Service Configuration Management Service Continuity Management Service Design Service Desk Service Financial Management Service Level Management Service Request Management Service Validation and Testing Software Development and Management

12 General Management Practices

Practices applicable across the organization:

Architecture Management Continual Improvement Knowledge Management Measurement and Reporting Organizational Change Management Portfolio Management Project Management Relationship Management Risk Management Strategy Management Supplier Management Workforce and Talent Management

Value Chain and Practices Mapping

Each lifecycle activity is enabled and supported by multiple practices with designations for enabling (E) or supporting (S) roles.

See the Value Chain Mapping for details.

Updates in H2 2026

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Official ITIL v5 Practice Guides are expected to update in the second half of 2026, including terminology updates, AI integration for selected practices, and additional product focus for specific practices.

8. Support Appendix B: Value Chain ↔ Practices