Organizational Change Management
Definition
"Ensure that changes in an organization are implemented smoothly and successfully, and that lasting benefits are achieved by managing the human aspects of the changes."
To fulfill its purpose, this practice must:
- Create and maintain a change-enabling culture
- Establish and maintain a holistic approach to Organizational Change Management (OCM)
- Ensure organizational changes are realized effectively, leading to stakeholder satisfaction and compliance
Key Terms
Organizational change: "a modification in a major organizational component, such as culture, structure, or processes."
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Important distinction: Organizational Change Management (OCM) deals with the human side of organizational transformation -- culture, behavior, adoption. This is different from Change Enablement, which manages technical changes to products and services.
Processes
Management of the OCM Approach
- Analyze organizational change management requirements and capabilities
- Develop OCM approach and guidelines
- Communicate and embed OCM approach across organization
- Review OCM performance
Organizational Changes Lifecycle Management
- Assess change request
- Plan change
- Communicate change
- Control realization
- Sustain change
- Review change
Key Metrics
| Metric | What it measures |
|---|---|
| Awareness of change principles and methods | Knowledge level |
| Organizational attitude toward change | Culture readiness |
| Level of change resistance | Adoption barriers |
| Alignment of change attitudes across organizational levels | Cultural consistency |
| Satisfaction with procedures and communication | Process quality |
| Improvements initiated by OCM practice | Value output |
| Satisfaction with knowledge of transformation tools/methods | Capability |
| Change initiators' satisfaction with outcomes | Results quality |
| Change success/acceptance rate | Effectiveness |
| Compliance with formal change requirements | Governance |
| Change timeliness satisfaction | Speed |
| Satisfaction with change realization | Overall success |
Key Roles
- Organizational change leader
- Change team member
Recommendations for Success
- Adopt common OCM approach
- Define clear, relevant objectives
- Ensure strong, committed leadership
- Engage willing, prepared participants
- Demonstrate progress
- Ensure sustainable improvement
- Leverage existing practices and automation
- Continually improve OCM
Software Tools
- Analysis and reporting tools
- Collaboration and communication tools
- Enterprise architecture management tools
- Knowledge and document management tools
- Learning Management System (LMS)
- Social media
- Workflow and task management tools