A New-Generation Framework for Digital Service & Product Management
ITIL (Version 5) launched in January 2026, marking a major step forward for the world's most widely used IT service management framework. With more than 3 million professionals certified in ITIL and 82% of Fortune 500 companies using it, ITIL remains essential for managing information technology services.
Highlights in ITIL v5
8-Stage LifecycleAI-Native FrameworkEnhanced Value SystemExperience at the Center34 Management PracticesVUCA Strategy
Why ITIL v5?
Since ITIL 4 was published in 2019, the landscape has changed dramatically:
| Change | ITIL v5 Response |
|---|---|
| Rapidly growing complexity | A "complexity-native" framework |
| Strong growth of AI | Integrated "AI-native" guidance |
| Strategy–execution gap | Clear positioning for "leader, manager, practitioner" |
| Organizational silos | An integrated framework for "digital products & services" |
| Human factors | Comprehensive guidance on "improving experience" |
Documentation Structure
This site follows the main themes of ITIL v5:
- Introduction — Overview, evolution history, ITIL 4 vs v5 comparison
- Value System — ITIL Value System, Guiding Principles, Four Dimensions
- Product & Service Lifecycle — Eight stages from Discover through Support
- Management Practices — 34 practices in two main groups
- Digital Transformation & AI — AI governance, VUCA, transformation, experience
- Certification & Training — Multi-level certification paths
- Resources — References, glossary, and practical tools
Get Certified: Official Resources
We strongly recommend purchasing the physical ITIL Foundation (Version 5) book through PeopleCert or an Accredited Training Organization (ATO). Physical books improve reading retention by 25-30% over screens.