ITIL v5 Compass
Product & Service Lifecycle
5. Transition

Transition

Stage 5 in the Lifecycle

Transition moves new or changed products and related resources into live environments safely and encompasses supplier onboarding and offboarding when those relationships affect live operations.

Official purpose

The purpose of transition is to introduce new or updated products into operational environments smoothly, and to manage effective onboarding and offboarding of suppliers.

Built solutions must reach live environments -- whether the organization's own, consumer-facing, or marketplace environments. Modern products aim for smooth updates while legacy systems often require careful planning.

Key definitions

  • Deployment means moving a service component into a controlled environment
  • Release refers to a version or set of products made available for use
  • Continuous delivery allows deployment to production anytime (human approval required)
  • Continuous deployment automatically deploys changes passing automated tests

High-level workflow (four steps)

Assess solutions and transition requirements

Plan transition activities; confirm resource availability

Execute transition plans

Communicate transition results to stakeholders

Related management practices

PracticeRole in Transition
Change EnablementControls change
Release ManagementPlans and packages releases
Deployment ManagementExecutes deployment
Service Validation and TestingFinal checks
Knowledge ManagementKnowledge transfer

Success metrics

Examples include:

  • Change success rates
  • Failed changes
  • Lead time to deploy
  • Release frequency
  • Rollback rates

Related pages