Value Chain Activities and Management Practices
This page presents a mapping table showing how the 34 management practices relate to eight product and service lifecycle activities.
Key Concepts
Each value chain activity is "enabled and supported by multiple management practices" with two involvement levels:
- Enabling (E): Practice work directly participates in the activity
- Supporting (S): Practice provides information and methods without direct involvement
Important Note on Application
⚠️
Organizations should understand that "the mapping is a guide and must be adapted to context." For example, organizational change management in design is critical when design alters provider/consumer organizations, but often unnecessary in simpler design scenarios.
The Eight Activities
The table covers these lifecycle stages:
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
Summary Statistics
The mapping shows:
- Design has the highest enabling practice count (17)
- Knowledge management supports all eight activities
- Continual improvement enables work across all eight activities
- Most practices concentrate in early lifecycle phases (Discover through Build)