Reference Resources
Official publications
Official ITIL links
| Publication | Description |
|---|---|
| ITIL Foundation (Version 5) | Core: concepts, SVS, practices |
| ITIL Product | Digital product lifecycle |
| ITIL Service | Digital service lifecycle |
| ITIL Experience | Experience management |
| ITIL Strategy | Digital strategy in a VUCA context |
| ITIL Transformation | Transformation model |
| ITIL AI Governance | AI governance |
Official websites
- itil.com (opens in a new tab): Official ITIL site
- peoplecert.org (opens in a new tab): Exam registration
- itil.org.uk (opens in a new tab): ITIL resources
Further reading
Books
- ITIL Foundation (Version 5) Official Manual
- ITIL 4 Foundation (still useful as background)
- "IT Service Management: A Guide for ITIL Foundation Exam Candidates"
Blogs and sites
- ITSM.tools (opens in a new tab): ITSM news and analysis
- The ITIL Training Zone (opens in a new tab): Training resources
- Certification programme blog (opens in a new tab): Official updates
Related frameworks
| Framework | Relationship to ITIL |
|---|---|
| COBIT | Governance: complements ITIL |
| ISO 20000 | Service management standard: aligned with ITIL |
| DevOps | Delivery approach: integrated in ITIL |
| Lean | Waste reduction: principles in ITIL |
| Agile | Adaptive methods: integrated in ITIL |
| TOGAF | Architecture: relates to architecture management |
| PRINCE2 | Projects: relates to project management practice |
| SAFe | Scaled agile: complements enterprise ITIL use |