ITIL v5 Compass
Management Practices
Portfolio Management

Portfolio Management

Definition

"Ensure that the organization has the right mix of programmes, projects, products, and services to execute the organization's strategy within its funding and resource constraints."

The practice must accomplish two primary objectives:

  • Ensure sound investment decisions for programmes, projects, products, and services within the organization's resource constraints
  • Ensure the continual monitoring, review, and optimization of the organization's portfolios

Key Terms

Portfolio: "a collection of assets into which an organization chooses to invest its resources in order to achieve the best return."

Processes

Managing the Organization's Approach to Portfolios

  1. Analyse the organization's strategy and resources
  2. Develop and agree the portfolio management approach
  3. Develop and agree the portfolio management guidelines for different portfolio groups and categories
  4. Communicate the portfolio management approach and guidelines to key stakeholder groups
  5. Review and adjust the portfolio management approach and guidelines

Managing the Portfolio Lifecycles

  1. Portfolio planning
  2. Portfolio monitoring
  3. Portfolio review

Key Metrics

MetricWhat it measures
ROI: planned vs. actualInvestment effectiveness
Stakeholder satisfaction with portfoliosPerceived value
Strategic decisions supported by portfoliosStrategic alignment
Portfolio review schedule adherenceGovernance discipline
Dynamics of portfolio effectivenessTrend analysis
Satisfaction with portfolio communicationsCommunication quality
Incorrect portfolio decisionsDecision quality

Key Roles

  • Portfolio manager
  • Portfolio owner
  • Portfolio coordinator

Recommendations for Success

  • Agree the highest level of portfolio management in the organization
  • Align the portfolios to strategic objectives and ensure clear definitions of value
  • Make portfolio expectations clear and track progress at all relevant levels
  • Define a clear and easy-to-follow process for portfolio item acceptance

Relationships to Other Practices

Related PracticeInteraction
Strategy ManagementPortfolio decisions flow from strategic direction
Financial ManagementPortfolio analysis requires cost and ROI data
Risk ManagementEach portfolio item carries risks that must be assessed
Project ManagementProjects are portfolio items; project status feeds portfolio reviews
Architecture ManagementTechnology portfolio aligns with architecture roadmap

Software Tools

  • Analysis and reporting tools
  • Collaboration and communication tools
  • Enterprise architecture management tools
  • Financial management systems
  • Knowledge and document management tools
  • Workflow and task management tools