ITIL v5 Compass
Management Practices
Overview

22 Product and Service Management Practices

Overview

The Product and Service Management Practices group represents "the largest in ITIL v5, with 22 practices." This marks significant expansion from ITIL 4's 17 Service Management Practices, reflecting a unified approach to managing both products and services within one cohesive framework.

5 New Practices (Moved from Other Groups)

PracticeITIL 4 Origin
Deployment ManagementTechnical Management
Infrastructure and Platform ManagementTechnical Management
Software Development and ManagementTechnical Management
Information Security ManagementGeneral Management
Service Financial ManagementGeneral Management

Full List of 22 Practices

Operations and Support

1. Incident Management2. Problem Management3. Service Desk4. Service Request Management5. Monitoring and Event Management

Change and Release

6. Change Enablement7. Release Management8. Deployment Management

Design and Quality

9. Service Design10. Service Validation and Testing11. Business Analysis

Performance and Availability

12. Availability Management13. Capacity and Performance Management14. Service Continuity Management15. Service Level Management

Assets and Configuration

16. IT Asset Management17. Service Configuration Management18. Service Catalog Management

Security and Finance

19. Information Security Management20. Service Financial Management

Infrastructure and Development

21. Infrastructure and Platform Management22. Software Development and Management
Appendix B: Value Chain ↔ PracticesIncident Management