12 General Management Practices
Overview
General Management practices apply broadly across the organization, not only within IT management. In ITIL v5 this group is reduced from 14 (ITIL 4) to 12 practices because two practices moved to Product & Service.
Two Practices That Changed Group
| Practice | From ITIL 4 | To ITIL v5 |
|---|---|---|
| Information Security Management | General | Product & Service |
| Service Financial Management | General | Product & Service |
List of 12 Practices
Strategy and Governance
Improvement and Knowledge
Risk and Relationships
Organization and People
Role in ITIL v5
General Management practices underpin all product and service management activity. They operate at every level: strategic, tactical, and operational.