ITIL v5 Compass
Management Practices
Project Management

Project Management

Definition

"Ensure that all projects in the organization are successfully delivered."

To fulfill the purpose, the practice requires:

  • Establishing and maintaining an effective approach to programme and project management across the organization
  • Ensuring the successful realization of programmes and projects

Key Terms

Programme: "a temporary, flexible structure created to coordinate, direct, and oversee the implementation of a set of related projects and activities in order to deliver outcomes and benefits related to the organization's strategic objectives."

Project: "a temporary organization that is created for the purpose of delivering one or more business products according to an agreed business case."

Benefit: "a measurable improvement resulting from an outcome perceived as an advantage by one or more stakeholders."

Processes

Managing the Organization's Approach to PPM

  1. Develop and agree the PPM approach
  2. Communicate and embed the PPM approach
  3. Review and adjust the PPM approach

Directing Projects

  1. Authorize initiation
  2. Authorize the project
  3. Authorize a stage or exception plan
  4. Give ad hoc direction
  5. Authorize project closure

Managing Projects

  1. Starting up a project
  2. Initiating a project
  3. Controlling a stage
  4. Managing a stage boundary
  5. Closing a project

Managing Product Delivery

  1. Accept a work package
  2. Execute a work package
  3. Deliver a work package

Key Metrics

MetricWhat it measures
Satisfaction with PPM approachMethodology quality
Satisfaction with project/programme benefitsValue delivery
Deviation count and impact from agreed approachProcess compliance
Failures due to ineffective PPM approachMethodology risk
PPM alignment with industry standardsBest practice adherence
Projects completed on time and budget (%)Execution effectiveness
Benefits realized from projects/programmes (%)Value realization
Satisfaction with project/programme management and progressStakeholder confidence

Key Roles

  • Programme manager
  • Project executive
  • Project manager
  • Project support
  • Team manager
  • Senior user

Recommendations for Success

  • Clearly define the expected outcomes and the required outputs
  • Ensure projects and programmes are clearly linked to portfolio objectives
  • Define successes and accountability at the right level
  • Identify and satisfy reporting needs
  • Use project management for projects only

Software Tools

  • Workflow and task management tools
  • Knowledge and document management tools
  • Financial management system
  • Collaboration and communication tools
  • Analysis and reporting tools